Hopefully this will be routed to Mr. Kevin Poole, the same day response from your company is nothing short of "outstanding"! Wendell Austin arrived (early or both appointments) completed the inspection, confirmed an infeststation, and assisted in setting the installation date and time for three days later--- which is now completed. Wendell responded to questions, and carried out the task with confidence and a very high level of professionalism. I feel he is definitely an asset to your company and deserves recognition for his actions. Melanie: Never met you, but your demeanor as a phone receptionist is a breath of fresh air..... you restored my faith in phone communications, Thank YOU! You go girl!!